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customer service

Flight attendant Steven Slater apparently was fed up after working for 20 years in the customer service business.

Slater was working on a flight from Pittsburgh that had landed at John F. Kennedy International Airport in New York, when he was hit on the head by a bag a passenger was pulling out early from an overhead compartment.

According to the New York Daily News, words were exchanged and Slater's reaction was to blow his top. He spewed profanity at stunned passengers, grabbed a beer and activated the plane's emergency slide, then bolted off the plane...

JetBlue reported the incident, but police did not arrive until Slater had left the scene. He was arrested at his beachfront home in the Rockaways.

Slater was reportedly smiling when police led him away in handcuffs and when he was later charged with reckless endangerment and criminal mischief.
Every workplace should have an emergency escape slide.  Seriously.

[via AOL Travel News]

DELL Customer Support Forums Shut Down

As of July 8, Dell has shut down their Customer Support Forums in order to avoid bad publicity.

It seems like any friend or family member that has owned a Dell, 9 times out of 10, their computer is malfunctioning. We have a Dell Inspiron 8000 laptop and I'm about ready to throw it out the window. Here are a list of problems we've had with our laptop:

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