The 7 Best User Feedback Plugins for WordPress

Collecting user feedback should be a priority for any business looking to improve. But sifting through the countless plugin options can be daunting for the average WordPress user.

After 15 years as a webmaster and extensive testing, I’ve narrowed down the top 7 user feedback plugins that provide great value for most users.

Why User Feedback Matters

But first, let’s discuss why user feedback should be an essential part of your digital strategy:

• Identify new features and improvements. Feedback provides insights into problems users are facing and what they want to see.

• Increase customer satisfaction. Users feel valued when their voice is heard. This drives loyalty and retention.

• Boost user engagement. Surveys and polls get users more actively involved with your site.

• Understand your audience. Feedback reveals more about your users‘ needs, pain points, and behaviors.

• Generate leads and sales. Many users are willing to provide feedback in exchange for discounts, content, etc.

• Beat the competition. User-centered brands see higher revenue growth than those that ignore feedback.

Simply put, prioritizing user feedback pays off big time for your bottom line. Now let‘s look at the top plugins to make gathering feedback easy.

1. UserFeedback

With over 70,000 active installs, UserFeedback is one of the most popular dedicated feedback plugins. It’s beginner-friendly while still packing advanced features.

Key Features

• Pre-built templates – Get started quickly with templates for NPS, reviews, contact forms, and more.
• Unlimited questions – Ask as many questions as you need.
• Targeted surveys – Display surveys to specific devices, pages, users and more.
• Google Analytics integration– See feedback analytics directly in Google Analytics.
• Custom branding – Match embedded surveys to your brand colors/style.

Pros

• Extremely easy to use, even for beginners
• Hundreds of 5-star reviews praising support and features
• Active development with regular updates

Cons

• Free version limits you to 100 responses/month
• Some users report occasional logout issues

Pricing

The free plan covers basic usage with the limits mentioned above. Paid plans start at $49 per year which is decent value considering the features. They also offer custom enterprise pricing.

Overall, UserFeedback hits the sweet spot between ease of use and powerful features. It‘s a great choice for anyone looking for an accessible feedback solution.

2. WPForms

Although not a dedicated feedback plugin, WPForms lets you easily create surveys using their popular form builder. It‘s used on over 5 million websites.

Why WPForms for User Feedback

• Drag and drop form builder – Quickly build any type of form or survey without coding.
• Smart conditional logic – Show survey questions selectively based on previous answers.
• Prebuilt templates – Use premade templates for customer satisfaction surveys, NPS, and more.
• Spam protection – Avoid bot responses with built-in anti-spam protection.

Key Stats

• 4.9 average rating on WordPress.org
• Used on major sites like Microsoft, Sony, and Facebook
• 98% user satisfaction rate

Pricing

The WPForms free version lets you create basic forms and surveys without advanced features. The Pro plan ($199/year) adds survey/poll functionality, advanced reporting, and more.

For those already using WPForms for forms, upgrading to add survey capabilities is a no-brainer. It provides serious bang for buck.

3. HubSpot

HubSpot is an all-in-one inbound marketing and sales platform. Their free CRM plan includes a feedback and surveys tool.

Notable Features

• Pre-built templates for NPS, CSAT, CES etc.
• Send surveys via email or embed them on your site
• Get visual reports in your HubSpot dashboard
• Integrates tightly with other HubSpot tools like email marketing

HubSpot is ideal if you want feedback capabilities bundled into a wider marketing and sales toolkit. The free CRM plan lets you try it out at no cost.

However, I‘d note that HubSpot is better suited to mid-sized businesses. Solo entrepreneurs may find it overly complex.

4. FeedFocal

FeedFocal connects to your JustFeedback account and displays the surveys you create on your WordPress site.

Some useful features include:

• Targeting based on time on page, URL, and other factors
• Real-time analytics dashboard
• NPS, CSAT, CES templates

The free version shows 10 survey responses. Premium plans start at $49/month.

While pricing is steep for solo users, FeedFocal is worth considering if you want advanced targeting and analytics.

5. Thrive Quiz Builder

Part of the Thrive Themes suite, Thrive Quiz Builder lets you create all kinds of quizzes, polls, and surveys without coding.

Why it‘s great for feedback:

• Build unlimited quizzes and surveys
• Premade templates for various quiz types
• Detailed analytics on quiz performance
• Works seamlessly with other Thrive tools

The major downside is it‘s only available as part of their $299/year Thrive Themes membership. There‘s no way to buy the quiz builder separately.

Still, if you already use Thrive products, the quiz builder is a versatile feedback option.

6. Formidable Forms

Trusted by brands like Microsoft and Spotify, Formidable Forms is a premium form builder for WordPress.

With the Formidable Polls & Surveys addon ($39.50/year), you can easily create user feedback forms.

Key Features

• Build forms and surveys without coding
• Poll and survey templates
• Charts and graphs to visualize data
• Accept payments for survey responses

In my experience, Formidable Forms offers the most flexibility for advanced survey scenarios like multi-page surveys. But it lacks some of the ease of use of other options.

7. YOP Poll

If you just need very simple polls, YOP Poll is a decent basic free option.

Highlights

• Create basic polls in minutes
• Custom poll designs/templates
• View results as charts or graphs
• Lightweight plugin

The major limitations are:

• Only supports simple polls, not advanced surveys
• Very limited customization options
• No analytics or targeting features

YOP Poll works fine for informal polls. But for business use cases, it lacks the advanced features needed.

Key Considerations When Choosing a User Feedback Plugin

Here are some important criteria to evaluate when picking the best user feedback plugin for your needs:

• Your budget – Are you willing to pay for premium features or need a free option?
• Your technical skill – Do you need an easy solution or are you comfortable with complexity?
• Integrations – Do you need integration with analytics or other marketing tools?
• Survey flexibility – Will you need advanced conditional logic, multi-page surveys, etc?
• Your goals – Do you just need quick feedback or detailed insights to drive growth?

Take the time to be clear on your requirements and priorities before choosing a plugin. And don’t afraid to test two or three options before deciding on the best fit.

Creative Ways to Use Feedback Plugins

While polls and surveys might seem basic, creative usage of feedback plugins can drive big results:

• Collect testimonials – Ask happy customers to leave a review. Display them as social proof.
• Segment your audience – Ask questions to categorize visitors by demographic, role, etc.
• Offer deals for participation – Give coupons or free content in exchange for feedback.
• Troubleshoot issues – Ask customers about problems they face with your product.
• Test pricing – See what price points users would pay for your offering.
• Gather lead magnet ideas – Ask what content they want in exchange for emails/leads.
• Improve onboarding – Ask where they got stuck when trying your product or service.

With strategic use, a simple feedback plugin can generate insights well beyond traditional surveys.

Common User Feedback Plugin Issues and How to Fix Them

While feedback plugins make gathering feedback easy, issues can arise. Here are some troubleshooting tips:

Surveys not showing

Try re-embedding the survey shortcode. Make sure it‘s embedded on a published page/post. Confirm any targeting rules are properly configured.

No survey responses

Ensure targeting settings are not inadvertently hiding the survey from all visitors. Add incentives to encourage participation. Include the survey prominently on relevant pages.

Spam responses

Use built-in anti-spam protections if available. Limit to 1 response per IP address. Use survey logic to identify bot responses.

Slow performance

Decrease the number of questions/fields per survey. Limit unnecessary images. Make sure your WordPress site is optimized for speed.

Analytics not tracking

Double check the analytics integration is properly connected. Confirm surveys are tagged correctly. Reauthorize the plugin‘s API access if needed.

Unable to customize design

Try a different plugin if insufficient customization options. Or hire a developer to customize the plugin‘s CSS/design.

Key Takeaways

Here are the core takeaways from this guide:

• Actively gathering user feedback provides tremendous business value in the form of insights, engagement, and revenue growth.
• The best plugin depends on your budget, goals, and technical capabilities. Take time to evaluate your needs.
• Leading options like UserFeedback and WPForms make it easy to create surveys while offering advanced features.
• Get creative – with strategic use, feedback plugins can drive results well beyond traditional surveys.
• Fix common issues by troubleshooting targeting settings, verifying integrations, and optimizing performance.

Prioritizing user feedback is crucial to building customer-centric products and services. I hope this guide gives you the information to choose and implement the right feedback plugin for your needs. Let me know if you have any other questions!