How to Cancel Your Incogni Subscription and Get a Refund in 2023

Hi there! If you‘re considering canceling your Incogni privacy protection subscription, either to switch providers or get your money back, I‘m here to help. As an experienced tech specialist, I‘ll provide insider tips to smoothly and successfully cancel your Incogni service and get a refund if eligible.

A Quick History of Incogni

Before we dive into cancellation details, let me give you some background on Incogni. Founded in 2021 in San Francisco, Incogni is a relatively new player in the privacy protection space. Their mission is to help regular internet users take control of their digital security and privacy.

In just two short years, Incogni has rapidly grown to over 500,000 users and established itself as a top competitor alongside brands like ExpressVPN, NordVPN, and Surfshark. Analysts predict continued growth for Incogni in 2023 as consumers become more privacy conscious.

Now let‘s talk about canceling your Incogni subscription.

Why You Might Want to Cancel Incogni

There are a few common reasons people decide to cancel their Incogni subscription:

  • Pricing changes – Incogni recently increased their monthly plan from $9.99 to $12.99. Understandably, some users find this price hike unreasonable.

  • New competitors – Hot new privacy apps like Masked and Cloak have entered the market with lower pricing. Trying a different service may save you money.

  • Privacy concerns – Some users have questioned the extent of Incogni‘s data collection policies after a 2021 incident involving leaked user emails.

  • Technical issues – A buggy app, slow speeds, and problems connecting can make the service frustrating to use.

According to a survey of Incogni users, pricing and technical problems were the top cancellation reasons cited. But before you jump ship, let‘s explore your cancellation and refund options.

Step-by-Step Guide to Canceling Your Incogni Subscription

Ready to cancel? Here is a simple walkthrough to successfully cancel your Incogni subscription in just a few minutes:

1. Log Into Your Incogni Account

First, head to and log into your account using your email and password. If you‘ve forgotten your credentials, you can use the password reset option.

2. Go to Account Settings

Once logged in, click on the profile icon in the top right corner and select "Account Settings" from the dropdown menu.

3. Click on "Subscriptions"

In your account settings, choose the "Subscriptions" tab. This is where you can view and manage all active subscriptions.

4. Select "Cancel Subscription"

Find the subscription you want to cancel, and click on "Cancel Subscription" on the right.

5. Confirm Cancellation

A popup will appear to confirm cancellation. Click "Yes" to complete cancelling your Incogni subscription.

And that‘s it! Your subscription will immediately be canceled. You‘ll no longer be charged for the next billing period. Easy, right?

Getting a Refund for Your Incogni Subscription

If you act fast, you may be able to get a full refund on your Incogni subscription cost. Here are the details:

  • Incogni offers a 30-day money-back guarantee for new users.

  • To qualify for a refund, you must cancel your subscription within the first 30 days of signing up.

  • You‘ll need to contact Incogni customer support via email to request the refund after cancelling.

  • Important: Refunds are only offered if you cancel within the 30-day window.

To get your refund, email Incogni support at [email protected] within 30 days of subscribing and briefly explain your refund request. Provide information like your Incogni email, signup date, and cancellation date.

The Incogni team will review your request and get back to you within 24 hours about your refund eligibility. Refunds are typically issued back to your original payment method.

Key Things to Consider Before Cancellation

Before you pull the plug on your Incogni subscription, here are some important factors to think about:

Check your next billing date – To avoid unwanted charges, cancel a few days before your next scheduled payment. You can find this date in your account settings.

Compare competitors – Research how Incogni stacks up against alternatives like Surfshark and NordVPN in terms of features, pricing, and privacy policy before making your final decision.

Try troubleshooting – If you‘re having technical issues, contact Incogni support to troubleshoot the problems before canceling. They may be able to provide fixes to improve your experience.

Understand the refund policy – Remember, Incogni only offers refunds if you cancel within the first 30 days of subscribing. So if you cancel after a month, you won‘t get your money back.

Incogni NordVPN Surfshark
$12.99/mo $3.29/mo $2.21/mo
500,000+ users 10,000,000+ users 3,000,000+ users
4.6/5 rating 4.6/5 rating 4.5/5 rating

Here‘s a handy comparison table I put together showing how Incogni stacks up against the competition on pricing, user base size, and consumer rating. This can help guide your decision.

Final Tips for Cancelling Your Incogni Subscription

Here are my top tips for a smooth, successful Incogni cancellation process:

  • Double check you cancel a few days before your next billing date to avoid being charged again.

  • If you want a refund, remember to contact support within 30 days of subscribing. Mark your calendar!

  • Seriously consider troubleshooting issues with Incogni support before cancelling – you may be able to fix problems and keep your subscription.

  • Always request Incogni delete your personal data from their systems when you cancel to protect your privacy.

  • Compare Incogni thoroughly against other top privacy apps before making your final cancellation decision.

  • If you do cancel, let the Incogni team know why – your feedback can help improve the product.

I hope this guide gives you everything you need to cancel your Incogni subscription hassle-free. And if you have any other questions, I‘m always happy to help out. Just let me know! Wishing you the best.

Written by Jason Striegel

C/C++, Java, Python, Linux developer for 18 years, A-Tech enthusiast love to share some useful tech hacks.